Terms of Payment-

1. Bank deposits directly into our account.

2. Money Order.

3. Cheque (ONCE FUNDS CLEARED).

Prices-

1. All prices quoted include GST.

2. Prices are subject to change without notice.

GST-

GST is payable by all Australian residents. GST exemption is only available for export. (Customer residing outside of Australia .)

Condition of dispatch -

All goods become the customer's responsibility (including freight charges) upon removal or dispatch from our premises/warehouse.

Despatch will automatically be via companies regularly used by us unless otherwise instructed.

Freight Insurance -

Insurance on freight is at least an extra 3% of the value of the goods ordered. The Washington Digital will take NO responsibility for goods

damaged or lost in transit if the customer does not pay for freight insurance.

Warranty-

All parts & equipment distributed by The Washington Digital at the time of leaving our premises are guaranteed against defective materials or workmanship, but not against failure, or damage arising from faulty or incorrect fitting, incorrect application, damage caused by other components, equipment, software or damage caused by other means over which we have had no direct control.

Washington Digital have no control over how a customer chooses to use or modify their Equipment.

The Washington Digital disclaims any liability for labour costs or other damage attributed to the failure of parts supplied by us.

Hardware

Most hardware (including CPU, motherboard, memory, video cards, sound cards, and peripherals) are covered by a limited one year manufacturer's warranty (return to base, except when otherwise stated). This warranty covers products that become faulty during the first year from date of invoice, resulting from normal use. If the product is tampered with, abused, or become faulty due to misuse or negligence, the warranty will be void.

Monitors
Monitors come with 3 years manufacturer's warranty. Some manufacturer's offer pickup and delivery, while others require you to take it to their nearest service centre. Please check with the manufacturer to determine the exact type of warranty that is offered with the product. Alternatively, just ask our consultants.

Warranty Procedures
If a product becomes faulty, (and it is still within the warranty period) you will need to bring it to our premises with the original invoice. We will book it in for RA and give you an RA slip for reference. Our technicians will then test it and if confirmed that the product is faulty, we will send it back to the manufacturer/distributor for repair/replacement. When we receive the repaired/replaced unit back from the manufacturer, our technician will contact you and advise you that the product is ready for pickup. This usually takes about two weeks, but depending on the nature of the problem and availability of the item, it could be quicker or possibly take longer. We can not guarantee that repairs/replacements be provided within a specific time frame because there are many factors involved that is beyond our control.

Warranty for LCD Monitors
LCD monitors are usually covered by a 3 years manufacturer's warranty. However, due to the nature of LCD monitors, it is a widely acknowledged fact that pixel problems can occur and different manufacturers have different 'Dead Pixel Policies'. If your LCD monitor has bright or dead pixels (whether it is upon arrival or after a period of time) and the number of them present is within that particular manufacturer's 'Dead Pixel Policy', then the unit is not considered 'faulty' and is hence not qualified for repair/replacement under warranty. For more information about the 'Dead Pixel Policy' that applies to a specific LCD monitor, please contact the manufacturer or talk to our sales team. Washington Digital will replace, free of charge any parts which in our opinion, after examination by us, are defective through faulty, material or manufacture.

All freight costs for warranty claims must be paid by the customer.

Goods returned for credit-

Goods returned for credit will only be accepted on the following basis:-

1. Goods have not been used, are complete, undamaged and in a saleable condition including original packaging.

2. All requests for credit must be received within 7 days of invoice date.

3. Authorisation for returns must be paid by prior arrangement & Washington Digital must have acknowledged the return is so authorised.

4. Goods approved for return must be received into our premises/warehouse within 7 days of invoice date accompanied by:

a) Copy of invoice

b) Reason for return.

5. All freight on returns must be prepaid

6. Authorisation for returns must be paid by prior arrangement.

Exchange of goods

Exchange must be done within 7 days of Invoice date * Goods to be exchanged must be in brand new condition with all packaging, drivers and manuals intact. Some items (for example CPUs) can not be exchanged after packaging has been opened.

Please confirm with the sales consultant if in doubt. * The original Invoice issued with the purchase must be presented as proof of purchase. Exchange will not be given without a valid Invoice from Washington Digital.    

We do not refund for incorrect choice or unwanted purchases . Please make all purchase decisions carefully. In the event that a product was faulty upon purchase, (that is, it is found to be faulty within 7 days of invoice date) then the product shall be replaced with a new unit . If a replacement unit is not available at the time, we will endeavour to order a replacement unit as soon as possible. We can not guarantee that a replacement unit will be available immediately (especially if the item is not a commonly stocked item). If the product is found faulty after this 7 day period, then the product will be subject to normal warranty procedures. Please refer to our Warranty Policy for more information.

No credit will be issued for:

a) Items not purchased from us

b) Product lines no longer handled by us

c) Clear out items purchased from our specials list

d) Discounted part numbers

e) Items specially procured for you

Receipt for goods into our premises/warehouse is not to be construed as any obligation by us to issue a credit.

Acceptance of conditions of sale-

The above conditions of sale constitutes the basis of agreement between our customers and Washington Digital. Accepting delivery of goods detailed on any of our invoices is acknowledgment of the above conditions of sale.

The Washington Digital accepts no responsibilities for typographical errors or emissions. All product illustrations are based on authorized information. Although all descriptions are believed to be correct at time of publication, accuracy cannot be guaranteed. The Washington Digital reserves the right to make changes without notice or obligation in specifications and materials

and to change or discontinue products.

Washington Digital

Business Registation No BN98087516

A.C.N. 44 922 118 586