Service & contact details

Susan Harkus

Information architect & content analyst

Services

I work collaboratively as a facilitator, producer or coach

• to validate your web and email strategy
• to design your website or intranet
• to fix user experience problems
• to establish productive content development processes
• to write web and email content
• to develop communications that support change programs
• to design and implement data capture through user surveys, indirect feedback channels and user testing

Can I help you extend the content development skills of your staff? Ask me about my training solution for writing for online and for translation.

Contact details