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Susan Harkus User-centred architecture |
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Home Business knows! Designing useful websites Writing to engage your users Fixing user experience problems Validating your web strategies Supporting business change through emails & intranets Writing for translation Papers, articles & research Experience & client work Service descriptions & contact details
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Experience & client workI have worked in the fields of online training, online information and user interface design for more than 15 years and have focused on web-enabled solutions since joining XT3 in 2000. As a Content Specialist and Senior Information Architect at XT3/Ion Global Australia and at Net Return, and more recently as an independent consultant, I have been privileged to work on many exciting website, online documentation and email marketing projects. In every engagement, the agenda-based analysis and design techniques that I use have enabled a productive collaboration with cross-functional client teams. Our work together has energised and enriched the vision of the ongoing management of the online solution, be it website, intranet, online documentation or e-marketing. Intranets & online documentationMy collaboration with Heather Schoenheimer has given me the opportunity to work on a number of exciting and innovative intranet projects that use intranet microsites as a path to selected tools and tailored information rather than as 'yet another repository of reading.' Heather is the CEO of HS Consulting, and a specialist consultant in HR, Learning Development, Organisation Capability and Leadership Curricula. Emails and communicationsIn collaboration with Renée Todres and her company, Tipping Point, I have been able to prove the value of context and agenda analysis for testing and enhancing the layout and content design of the artefacts of e-marketing: emails and e-newsletters. Website design and specificationThe results of my recent collaboration with talented client business teams
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