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Who We Are | Customer Value Analysis | Platinum Edge Strategy | Expertise | Contact Us | Links
In This Section
History of Platinum Edge Consulting
Platinum Edge Consulting
specialises in providing a strategic edge to businesses across many industries.
Our consultants have conducted Customer Satisfaction studies in
business environments, human services and healthcare, and government services,
as well as other areas. We have extensive experience in developing objective and
quantifiable measures that track relative market-perceived quality which are
then associated with your organisation's performance. The survey
methods we use are tailored to individual clients and projects. In-person, mail, and
telephone interviews have all been used where appropriate to obtain a
representative sample.
Resumes of Principals
Barbara Szwarc, Founder and Managing DirectorFull Member of the Market research Society of Australia (MRSA).Barbara
Szwarc founded Platinuim Edge Consulting in 1999, following a long and
outstanding history in specialist research consultancy and project management.
Her
main area of speciality is in designing and synthesising qualitative and
quantitative survey research for leading-edge companies to measure customer
satisfaction, loyalty and value. Her expertise also encompasses custom survey
research and focus group surveys. She brings to clients indepth experience
in all aspects of market research, including study design, questionnaire
production, interviewing, focus group moderation, analysis, report preparation,
and presentation of results.
Barbara has a
reputation of being able to provide research services that are meaningful to
respondents and relevant to end-users. These
skills have been clearly and repeatedly demonstrated and applied in a variety of
industries - particularly the government and non-government health and community
service sectors, as well as in private industry, small business, and market
research. These organisations/companies
include BASS Consultancy, RAMIS Research Corporation, Very Special Kids;
Oz-Child – Children Australia; the National Children’s Bureau of Australia;
Family Focus, and the State Department of Human Services. Barbara has managed
all kind of projects, from the most simple to the very complex. She is also well
accustomed to managing several projects simultaneously. Prior
to setting up Platinum Edge Consultancy, Barbara worked for a business
development firm which specialised in market research and strategic planning
services. In this capacity, Barbara specialised in customer
satisfaction measurement, customer retention and data base analysis. She
also worked with large corporations and government agencies to develop surveys
to measure the satisfaction of external and internal users with the services
produced by their organisations. Focusing the survey results on
identifying opportunities for improvement, Barbara was responsible for all
phases of the research. During
Her twenty-five years of research experience in business, human services and
healthcare, and government applications, Barbara has published four books on
health and community service issues. Many
of her other reports, journal articles, monographs and conference papers have
been widely disseminated to government and non-government organisations,
tertiary institutions and media throughout Australia and have been regarded as
very prominent contributions to the field. As Managing Director of Platinum Edge Consulting, Barbara can therefore offer your organisation her outstanding research skills and consulting experience and highly regarded reputation. These attributes integrate with a comprehensive range of high quality service planning and evaluation skills, and information management skills. Her experience has enabled her to provide quality research services that skillfully integrate management consultancy and market research.
Simon Szwarc, Business Analyst and Information Systems SpecialistSimon Szwarc has completed four years of Bachelor of Commerce and Bachelor of Information Systems at the University of Melbourne, with honors and distinctions in almost all subjects. Simon has been involved in Platinum Edge Consulting since its founding in 1999 and has also had experience in customer satisfaction research and projects. Simon's skills and knowledge in both the areas of management and market research as information systems means that the strengths which he has provided to Platinum Edge Consulting may also benefit your company.
Specialised Areas of Capability
Why Use Our Expertise
In engaging PLATINUM EDGE CONSULTING to manage your
research requirements, we can therefore offer the provision of:
Platinum Edge Consulting
is a
highly regarded and dedicated research organisation with consultants who are
extremely determined and who can be relied upon to professionally manage
projects. These qualities are combined with a long and outstanding history in
the research field and a sound knowledge of, and demonstrated experience in the
field of human services and business research and problem solving.
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Who We Are | Customer Value Analysis | Platinum Edge Strategy | Expertise | Contact Us | Links
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